Support Center
How Can We Help?
Whether you need technical assistance, have a question about your services, or need help with your account, our team is here to help.
Choose a topic
What do you need help with?
Support request
Submit a Support Request
Tell us what's going on, and we'll help you find a solution.
FAQ
Frequently asked questions
How do I request technical assistance?
You can submit a request using the form above or email support@siteandwire.com.
Can I request changes to my website?
Yes. Submit a request with the changes you'd like to make. We'll review the request and let you know whether the work is included in your existing service plan or requires a separate quote.
What if my website or application isn't working?
Submit a support request and select High or Critical priority, depending on the impact. Include the affected URL and a description of the problem.
Can you help with my CRM or mobile application?
Yes. Site & Wire provides assistance for CRM systems and mobile applications we develop or manage, subject to your service agreement.
How do I get help with my AI agents?
Select AI & Automation when submitting your request. Include the agent or workflow name and a description of the behavior you're experiencing.
How do I update my billing information?
Contact our billing team at billing@siteandwire.com. Never submit credit card details through a support form or ordinary email.
How long does support take?
Response times depend on the nature of the issue and the support coverage included in your service agreement. Urgent service disruptions should be marked accordingly.
Do you provide ongoing website maintenance?
Yes. We offer managed maintenance and support services. The services included depend on your plan or agreement.
Already a Site & Wire Client?
Access your available client tools and services through your existing Site & Wire account.
Customer Login opens your project portal. AI Customer Login is for Site & Wire AI services.